1) I'm struggling to log in with my username and password.
If you are registered on the site already and have forgotten your details you can go to My Account at the top of the website and click on the account reminder form on the page.
2) Do you ship worldwide?
Yes we do ship worldwide but only to selected countries. If you need confirmation that we ship to your address feel free to contact us on firstname.lastname@example.org.
3) Do you offer next day shipping?
Not currently for Australia / New Zealand but we do offer a tracked express delivery service with estimated delivery time 1 to 2 working days. Please visit our delivery & shipping information page for full details and terms here.
4) When will I receive my order and how is it sent?
We aim to dispatch all orders within 1 working day. We will keep you informed on the progress of your order via our email. We will issue a dispatch confirmation when your order has been sent from our warehouse.
5) What is your returns policy?
We offer returns within the first 14 working days of receipt as long as goods received in the same condition they were sent. This returns policy has now been extended to 30 days. Items purchased on the website can be returned for a refund including Sale & Clearance items. Sorry, we're unable to accept returns for any face masks, pierced jewellery, used/open/unsealed cosmetics/perfume or any underwear/swimwear where the hygiene seal has been removed. Just contact us at email@example.com.
6) Can I get a refund if my item is no longer suitable?
YES you can have a refund as long as the item is returned within 30 days from receipt brand new and unworn with all labels & tags intact. Sorry, we're unable to accept returns for any face masks, pierced jewellery, used/open/unsealed cosmetics/perfume or any underwear/swimwear where the hygiene seal has been removed. Once we've sorted your return, you'll receive a confirmation email. It can take 3 to 5 working days for the funds to hit your account.
7) Do I have to pay for postage if I'm returning an item?
Returns postage is the responsibility of the buyer. If you have received a faulty item, please contact us at firstname.lastname@example.org within 5 days of receiving your order.
8) How long does it take for a refund?
Please allow up to 14 days for a return to be processed from the date the parcel was delivered back to us (although it's usually faster than this).
9) What shall I do if I have any queries/problems?
Feel free to contact us directly at email@example.com.
10) Can I cancel my order?
We can only cancel/ amend order details if your order has not gone into our warehouse for processing. Please contact us via email and we will try our best to honour your request however we can not guarantee any changes will be made.
11) Will PRE-ORDER items be sent separately?
If you have a pre-order item in your order, your full order will be dispatched together once this item comes into stock. If you urgently need the non pre-order items sooner, please place a separate order for the pre-order item.
OR you can contact our customer service team on customerservicesrebelliousfashion.co.uk
and we can arrange for your non pre-order items to be sent sooner.12) Can I return my buy one, get one free order?
Yes you can, but please ensure BOTH items within your buy one, get one free order is returned. If only ONE item is returned, you will NOT be refunded.